Who we are
Dentistry 32 (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in an open and transparent way. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information, including health information, when you use our website or services.
1) What information we collect
Depending on how you interact with us, we may collect:
A. Information you provide directly
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Contact details (name, email, phone number) and message content submitted via our website contact form.
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Appointment-related information you provide when booking online via our booking provider.
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Patient information needed to provide dental services (including medical history and other health information), typically collected during booking, registration, or at your appointment.
B. Information collected automatically (website usage)
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Device and browser information, IP address, pages viewed, and approximate location derived from IP.
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Cookies and similar technologies used to operate the site, improve performance, and help prevent abuse/spam.
2) Why we collect and use your information
We collect and use personal information to:
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Respond to your enquiries and messages.
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Provide dental services and manage patient care (including appointment scheduling, reminders, treatment records, and billing).
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Enable online bookings through our third-party booking system.
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Maintain website security and reduce spam (including use of anti-spam tools such as reCAPTCHA on forms).
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Meet legal, regulatory, and professional obligations (for example, record-keeping and compliance obligations).
3) Health information (sensitive information)
Health information is considered sensitive information under Australian privacy law. We only collect, use, and disclose health information where it is necessary to provide healthcare services, manage your care, comply with legal obligations, or where you have consented (or as otherwise permitted by law).
4) How we collect information
We collect information:
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When you submit a form on our website (e.g., Contact Us).
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When you book online through our booking provider (a separate website/service).
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When you speak with us by phone, email us, or visit the clinic.
5) When we disclose your information
We may disclose personal information to:
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Service providers who help us operate our business (e.g., IT support, website hosting/maintenance, communications, practice management systems).
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Online booking provider to allow you to search availability and make appointments online.
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Anti-spam and security providers used on our website forms (e.g., reCAPTCHA) to prevent abuse.
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Health insurers or payment providers, if relevant to your treatment/payment.
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Regulators or law enforcement where required or authorised by law.
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Other healthcare providers (e.g., specialists, labs) where needed for your care, and where permitted by law and/or with your consent.
We do not sell your personal information.
6) Overseas disclosure
Some of our service providers (including website, security, communications, or booking technology providers) may store or process information on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in a manner consistent with Australian privacy requirements.
7) Cookies, analytics, and third-party links
Our website may use cookies and similar technologies to help it function properly, enhance your experience, and protect against spam and abuse.
Our website may also contain links to third-party websites (for example, our online booking link). Those third parties have their own privacy practices, and you should review their policies before providing information via their websites.
8) Security and storage
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes administrative, technical, and physical safeguards appropriate for a healthcare practice.
We also take reasonable steps to destroy or de-identify personal information when it is no longer needed, unless we are required by law or professional obligations to retain it.
9) Accessing and correcting your information
You may request access to personal information we hold about you and request corrections if you believe it is inaccurate, out of date, incomplete, irrelevant, or misleading.
To make a request, contact us using the details above.
10) Complaints
If you have a privacy concern or complaint, please contact us and we will try to resolve it promptly.
11) Changes to this policy
We may update this Privacy Policy from time to time by publishing the updated version on our website. The updated policy will apply from the effective date shown at the top.